Where do you ship?
Current shipping rates are configured for United States addresses. The available destination and rate are confirmed at checkout.
How much is shipping?
Standard Shipping is $5.99 on merchandise subtotals of $49.99 or less, and free at $50.00 or more. Expedited Shipping is $7.99 when offered at checkout. Prices are in USD.
When will my order arrive?
Allow 5–10 business days for processing. Standard delivery is estimated at 10–15 business days after dispatch. These are estimates and carrier delays can affect delivery. Tracking is sent when available after shipment.
Can I return an item?
You may request a return within 30 days after delivery. Please email service@siventoip.com with your order number and wait for return instructions. See our Refund Policy for conditions and details.
What if my order arrives damaged or incorrect?
Email us within 7 days after delivery with your order number and photos when possible. We will review the issue and explain next steps.
Are product images and specifications exact?
Some store visuals are concept-style. Exact dimensions, materials, package contents, and compatibility may not be independently verified. Check the final product and order details and contact us before purchase if a specification is important to you.
How can I contact you?
Email service@siventoip.com. Include your order number for order support.