Who we are
Siventoip is operated by Yongqing County Chuangyi Digital Technology Co., Ltd. (“we,” “us,” or “our”). Our registered business address is Bieguzhuang Village, Bieguzhuang Town, Yongqing County, Langfang City, Hebei Province, China. Contact: service@siventoip.com.
Information we collect
Depending on how you interact with our store, we may collect contact and account details, shipping and billing information, order and payment-related records, messages you send us, and technical information such as device, browser, and store usage data. Payment card details are handled by the payment provider or Shopify checkout; we do not ask you to send full card numbers by email.
How information is used
- To process orders, payments, delivery, returns, and customer support.
- To operate, secure, troubleshoot, and improve the store and prevent fraud.
- To meet legal, accounting, and regulatory obligations.
- To send marketing messages only where the relevant feature is enabled and the law permits it; you can use the unsubscribe option in a message or contact us.
Service providers and transfers
We use Shopify to host and operate this store. Information may be processed by Shopify and by service providers involved in checkout, payment, hosting, delivery, customer support, security, or analytics when those services are used. These providers may process information in countries other than the country where you live. We take steps required by applicable law when sharing or transferring personal information.
Cookies and choices
Shopify and store features may use cookies or similar technologies for essential store functions and, depending on enabled settings and your choices, analytics or advertising. You can manage available privacy choices through our Privacy Choices page and your browser settings. The controls available may depend on your location and the services enabled.
Retention and security
We keep personal information for as long as reasonably needed for the purposes described above, including order fulfillment, legal compliance, dispute resolution, and recordkeeping. We use reasonable safeguards, but no online system can be guaranteed completely secure.
Your rights and children
Depending on your location, you may have rights to access, correct, delete, restrict, or obtain a copy of personal information, or to withdraw consent or object to certain processing. To make a request, email service@siventoip.com. We may need to verify your identity and will respond as required by applicable law. Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.
Changes
We may update this policy when our practices or legal requirements change. The current version is posted on this page. For privacy questions, contact service@siventoip.com.